Shipping, samples and returns—without hidden promises.

Each selected lot is a separate 1 kg coffee line item. For standard Canadian metropolitan destinations, shipping & handling is USD 35 for the first kilogram plus USD 9 for each additional kilogram in the same box, up to 10 kg, charged as one consolidated line. The server recalculates every amount before creating the Stripe session, and the team verifies the payment and origin availability before preparation. No wholesale volume discount applies to samples.

The sample line is an international transport and standard handling estimate for standard Canadian metropolitan routes such as Toronto, Vancouver, Montreal, Calgary and Ottawa. Canadian import GST, other taxes, carrier brokerage, address corrections, remote-area charges and other route exceptions are excluded unless Senda Dorada confirms them in writing. Yukon, Northwest Territories, Nunavut, remote postal codes and non-standard routes require a written quote before dispatch. The sample preview is not represented as Delivered Duty Paid (DDP).

We verify signed payment, origin availability, format and destination before preparation. We aim to complete that review within one business day. A dispatch estimate is then sent for the specific order; roasted-to-order, pre-order, custom-label and high-volume orders may require additional preparation time. Delivery dates and tracking are carrier estimates, not guarantees.

Carriers may compare actual and dimensional weight and charge the greater value. Multi-package shipments, residential or remote delivery, address corrections, fuel and special handling can change a route cost. Senda Dorada therefore validates the package and destination before dispatch and may offer a revised written quote or cancellation when a published route cannot be fulfilled as shown.

Contact us immediately. A verified order that has not entered preparation can be cancelled for a full refund. Once roasting, grinding, custom labeling or another order-specific preparation has begun, the prepared coffee component may no longer be cancellable. If we cannot confirm availability or you decline a required route adjustment before preparation, we will cancel and refund the affected payment.

Email quotes@sendadorada.com within 48 hours of delivery with the order reference, affected quantity, photographs of the product, shipping label, outer box and internal packaging. Keep all goods and packaging until we complete the carrier review. For a verified Senda Dorada error or covered transit damage, we will offer the appropriate replacement, refund or credit after review.

Request return authorization within 10 business days of delivery. Unopened, unused, standard products in their original sealed packaging may be eligible. Opened coffee, products with broken food seals, custom roasts, custom grinds, private-label goods and products altered after delivery are not returnable for change of mind; verified defect, damage or fulfillment error remains covered by the issue process above. Do not send any product before receiving written authorization.

For an approved change-of-mind return, the buyer pays original and return transport; those charges are not refundable. For a verified Senda Dorada error, we provide the approved remedy and applicable return instructions. After an authorized return is received and inspected, an approved card refund is initiated to the original payment method, normally within five business days; the card issuer may take additional time to post it.